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READ MOREIf you wish to request information or let us know of an error relating to the servicing of your mortgage loan, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred. PHH Mortgage PO Box 24695 West Palm Beach, FL 33416
READ MOREIf you are not satisfied with any aspect of the servicing of your account, please contact our Customer Service Department at 1-800-449-8767. If you are unsatisfied with your response from our Customer Service Department, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred. PHH Mortgage PO Box 66002 Lawrenceville, NJ 08648 New York Property Owners: You...
READ MOREIf a financial hardship is affecting your ability to make your mortgage payments, we are here to help. PHH Mortgage is The Leader in Loss Mitigation!®. Our specialists will review your situation and determine the best available assistance option for you. This assistance could include any of the following: Repayment Forbearance Loan modification Short sale or pre-foreclosure sale Deed in lieu of foreclosure Partial claimIf you've experienced a financial hardship: Click...
READ MOREAn escrow analysis is typically performed annually, to ensure sufficient funds are being collected to avoid escrow shortages and overages. However, off-schedule analyses are also performed to ensure sufficient funds are available. Any increase or decrease to your annual property taxes and/or insurance premiums may cause your mortgage payment amount to change. We provide details of your analysis in the Escrow Account Statement. For more information, visit the Escrow Education Center.
READ MOREYou may make an escrow deposit of any amount by mail. If your account is current, you can also make an escrow deposit through our pay by phone service or on our website. Fees may apply when making an escrow deposit by phone or online. To pay online, log on to your account and click the Payment button at the top of the screen. If you are sending an escrow deposit by mail, make sure to write the account number on the check and write “Escrow Application" on the memo line. Send...
READ MORENo; PHH Mortgage must be listed on all loss draft checks.
READ MOREWhen a property is damaged by a natural disaster (fire, hurricane, etc.), the insurance company will inspect the property and issue a check to cover damages. This check is made payable to both the homeowner and PHH Mortgage. You must notify us of any such property damage.
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