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Explore ways to get assistance with your existing mortgage
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Additional Ways to Contact Us
General Servicing Inquiries and Assistance - 1-800-449-8767
Website Support - 1-833-862-0732
We're available Monday through Friday, 8:00 am to 9:00 pm ET and Saturday, 8:00 am to 5:00 pm ET.
| Mortgage Accounts | HELOC Accounts |
| PHH Mortgage P.O. Box 94087 Palatine, IL 60094-4087 |
PHH Mortgage P.O. Box 0055 Palatine, IL 60055-0055 |
PHH Mortgage
P.O. Box 24736
West Palm Beach, FL 33416-4736
P.O. Box 24736
West Palm Beach, FL 33416-4736
Be sure to include your name, your mortgage account number, property address and a statement of either the information you are requesting or the error you believe has occurred.
PHH Mortgage
PO Box 24695
West Palm Beach, FL 33416
If you are not satisfied with any aspect of the servicing of your account, please contact our Customer Service Department at 1-800-449-8767.
If you are unsatisfied with your response from our Customer Service Department, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred.
PHH Mortgage
P.O. Box 24695
West Palm Beach, FL 33416
New York Property Owners: You can also file complaints about your servicer with the New York State Department of Financial Services. You can obtain further information from the New York State Department of Financial Services by calling the Department's Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.
Texas Property Owners: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form and instructions may be downloaded and printed from the department's website located at www.sml.texas.gov or obtained from the department upon request by: mail to the aforementioned address, telephone through their toll-free consumer hotline listed, or email at smlinfo@sml.texas.gov
If you are unsatisfied with your response from our Customer Service Department, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred.
PHH Mortgage
P.O. Box 24695
West Palm Beach, FL 33416
New York Property Owners: You can also file complaints about your servicer with the New York State Department of Financial Services. You can obtain further information from the New York State Department of Financial Services by calling the Department's Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.
Texas Property Owners: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form and instructions may be downloaded and printed from the department's website located at www.sml.texas.gov or obtained from the department upon request by: mail to the aforementioned address, telephone through their toll-free consumer hotline listed, or email at smlinfo@sml.texas.gov