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You can find this information in your original mortgage documents, or feel free to contact us - we're happy to help clarify anything!
READ MOREThere is no fee to enroll in automatic payments.
READ MOREThere are different types of scams. A couple examples are below.Imposter Scams These are usually phone calls from individuals claiming to be PHH Mortgage employees demanding payments in the form of a pre-paid debit/gift cards to cover trial loan modification payments, escrow shortages and/or to avoid foreclosure. These imposters may be calling from what appears to be a legitimate PHH Mortgage phone number. This is called spoofing. PHH Mortgage would never require payment via a pre-paid...
READ MOREWhen you make a lump-sum payment of $5,000 or more toward the principal balance, we can recalculate the monthly payment based on the reduced balance. This recalculation is called a recast. Your monthly payment decreases while the interest rate, term, and maturity date remain the same. To request a recast, log on to your account and send us a secure message by visiting Account Management > Messages.
READ MOREYou can request a mortgage recast after making a lump-sum payment of $5,000 or more towards the principal balance. The account must meet the following criteria to be eligible for a recast: The account must be paid ahead or due for the current month's payment.The account must not be active in an interest-only payment period. HELOC, FHA, VA, GNMA, and commercial accounts are not eligible for a recast.There may be other requirements. For help with a recast request or to make sure you qualify...
READ MOREPayments will draft from your bank account on the date included in the confirmation letter we sent when you set up Autopay. If your scheduled draft falls on a weekend or holiday, your payment will draft on the next business day.
READ MOREYes. Additional principal payments can be drafted on each draft along with your regular payment. You can also schedule a one-time principal payment after your regular draft by visiting the Make a Payment section under Payment. The amount will automatically draft from your bank account. You can also make additional principal payments by check. You can mail a mortgage or HELOC additional principal payment to the processing center listed below: Payment Processing PO Box...
READ MOREOnce-a-Month or Biweekly Payments You can cancel once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Autopay link to make changes. Still need help? We're here for you - just contact us! Twice-a-Month Payments You can cancel twice-a-month payments up to three business days before your draft date by giving our Customer Care Team a call at 1-800-449-8767. We'll be happy to assist you and make the...
READ MOREIf your account is paid off before your scheduled draft date, no worries - the Autopay will cancel automatically. However, if your payment is still in transit and your draft date is approaching, we recommend canceling the draft to avoid a duplicate payment. Please note: If your regular mortgage payment is due before the payoff is completed, you're still responsible for making that payment. Once-a-Month or Biweekly Payments You can cancel once-a-month or biweekly Autopay anytime...
READ MOREYes. We'll send a confirmation letter with the date of your first draft. Please continue to make your mortgage payment until you receive the confirmation letter and the draft date has been confirmed.
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