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You may receive a tax bill from the taxing authority for your records even if the account is escrowed for taxes. We also receive this tax information directly from our tax monitoring vendor. If you receive a tax bill that says your taxes are delinquent or that you have been charged a penalty, please send the bill to us immediately using one of the following methods: Email: CustomerCare@MortgageFamily.com Fax: 1-561-682-8880 Mail: PHH Mortgage Attn: Tax...
READ MOREIf your property is in the state of New York, we will send you a receipt when we pay the taxes. For all customers, the quarterly and year-end statements show the amount of taxes we have paid on your behalf.
READ MOREThe taxing authority sends a supplemental bill when a property assessment results in a change in the tax amount. This may occur when the property is assessed during the purchase process or after you make improvements to the property, such as new construction.
READ MOREThe following states have supplemental taxes: California, Connecticut (called C/O or certificate of occupancy bills), Idaho, Nevada, New Jersey (added assessments), Ohio, Pennsylvania (interim bills), and Virginia. Note: We do not pay occupational taxes given to homeowners in Pennsylvania.
READ MORESupplemental tax bills are not part of the real estate taxes, so they are the homeowner's responsibility. For example, the state of California will only send the supplemental tax bill directly to the homeowner. If supplemental taxes become severely delinquent and are considered a threat to our interest in the property, we will pay them as a one-time disbursement from escrow. We will then include the amount we advanced in the next escrow analysis.
READ MOREIf the account is escrowed for taxes, we pay the amount reported by your taxing authority. Please contact your taxing authority to be sure that they do not request payment during the deferral period.
READ MOREIf you are a new user to PHHMortgage.com, you should go through the registration steps first to access your account. The registration is one-time process. Once you are registered, you can log in every time using the credentials created while registration. Click here to get started with registering your account today.
READ MOREYes, the website now allows users to register with either a Social Security Number, or EIN/TIN Number. On the registration screen, under Find Your Account - simply select the type of identification you would like to register with and enter it in the required field. Please call us for assistance if you need assistance with this step.
READ MOREIf you are already registered and using the website, the same username and password will work on the mobile app. If you have not logged in before, you will need to register. You can do this on the website or the mobile app.
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