How do I stop my Autopay before the next draft date?

For information on cancelling your Autopay, find your program below: You can cancel once-a-month or biweekly payments through our website at any time. Visit the Payment section and select the Autopay link or call our Customer Care Department at 1-800-449-8767. You can cancel twice-a-month payments up to three business days before the draft date by calling our Customer Care Department at 1-800-449-8767.

If I'm in the process of paying my loan in full, should I notify Customer Service to stop my Autopay

If the payoff occurs before your draft date, the draft will cancel automatically. If your draft occurs while the payoff funds are in transit and you wish to avoid a duplicate payment, we do recommend that you cancel the draft. Please note, if your mortgage payment due date occurs before the payoff date, you're still responsible for the monthly mortgage payment.  For information on cancelling your Autopay, find your program below: You can cancel once-a-month or biweekly payments...

What are the city/receive codes for Western Union and Moneygram?

For Western Union, the code city is PHHUS and the state code is NJ. For Moneygram, the receive code is 7440.

What if I do not receive a statement?

Any IRS tax form will be available online after mailing and can be found within the “Document Center” when you log in. Your statement will be mailed to you by January 31st or the following business day unless you are enrolled in paperless.

Where are real estate taxes on the Form 1098?

Box 10 (Other) is used by us to report Real Estate Taxes Paid as a convenience to the customer since this may be a tax-deductible amount.  However, this box is for your information only.  We don’t report this amount to the IRS, and it may be different from what you can claim.

What is the PHH Mortgage Taxpayer Identification Number?

Should you need it, our Tax ID number is 22-2195996.

What is the IRS Form 1099?

The Form 1099 may be income received related to your mortgage, debt which was discharged, or another event reportable to the IRS which took place during the year. There are several different types of 1099 forms, but you will only receive a form applicable to you.  Form 1099-A is typically provided in the event of foreclosure, deed-in-lieu of foreclosure, etc. during the tax year. The IRS requires a Form 1099-A when we (1) acquire an interest in a property securing the loan or (2)...

Why did I receive more than one statement?

You may receive more than one IRS tax form if your loan meets any of the below during the year: If your loan was transferred during the same tax year, you will receive a statement from your new servicer and your prior servicer for the activity which took place while they were servicing your loan. This should be sent no later than January 31st or the following business day.If you refinanced your loan during the year, you will receive two statements, one from each servicer for each separate...

CCPA Request Form

Other Ways to Pay

Learn about more ways to pay your mortgage.