To find your property tax amount, log in to your account on PHHMortgage.com. The My Loan tile shows upcoming tax disbursements under "Taxes and Insurance." You can also see past tax disbursements in the "Payment History" section. If you are not registered on PHHMortgage.com, you can find the property tax amount on your most recent escrow analysis, or you can contact your local tax authority.
READ MOREYou may receive a tax bill from the taxing authority for your records even if the account is escrowed for taxes. We also receive this tax information directly from our tax monitoring vendor. If you receive a tax bill that says your taxes are delinquent or that you have been charged a penalty, please send the bill to us immediately using one of the following methods: Email: CustomerCare@MortgageFamily.com Fax: 1-561-682-8880 Mail: PHH Mortgage Attn: Tax...
READ MOREWe pay the taxes the month they are due based on the due date established by the local tax authority.
READ MORETo submit a request for a copy of a cancelled check, email your request to Research@MortgageFamily.com. You may also submit a signed request by mail to: PHH Mortgage Attn: Research Department P.O. Box 24736 West Palm Beach, FL 33416-4736 Please allow 10 business days for us to process your request.
READ MOREOption 1: OnlineLog on to your account to update your mailing address. Option 2: By MailSend us a written request. Option 3: By Phone Contact our Customer Care Center at 1-877-461-2437.
READ MOREAll change requests must be submitted in writing. Follow the steps below to submit a change to the designated disbursement account:Complete the HELOC Disbursement Account FormProvide a copy of a voided check from the new bank account you are designating as your disbursement account. Allow 2 business days for the request to be processed. A valid email address must be on file to receive immediate notification of requests and changes. Once the request is processed a confirmation...
READ MOREYou can initiate an electronic transfer via ACH to send funds from your HELOC account to your designated disbursement account.To setup a designated disbursement account, follow the steps below. The account established will be the designated account on file for all disbursements.Complete the HELOC Disbursement Account FormProvide a copy of a voided check from the bank account you are designating as your disbursement account. Allow 2 business days for the request to be...
READ MORETo close your HELOC, please complete, sign and return the Authorization to Close Form. Once your account is paid in full and closed, we will automatically process a Lien Release. A request to release the lien is not required, but you can send one by email, fax or mail: Email: CustomerCare@MortgageFamily.com Fax: 856-917-2700 Mail: PHH Mortgage PO Box 24736 Attn: SV24 West Palm Beach, FL 33416
READ MOREIn order to obtain a payoff statement on a Home Equity Line of Credit (HELOC) account, all required borrowers must complete and return the Authorization to Close Out form. This form can be faxed to 1-856-917-2700 or mailed to: PHH Mortgage PO Box 24736 Attn: SV24 West Palm Beach, FL 33416. Upon receipt of the completed Authorization to Close Form, a payoff statement will be issued within 4 business days.
READ MORETo request removal of the escrow account, complete this form and return it to us by email or mail. Once we receive your request, we will review and notify you in writing if the account meets the eligibility criteria to have the escrow account removed. Please continue to make the escrow payment until you receive confirmation of the escrow account removal. Learn more in our Escrow Education Center.
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