Forbearance Plan Overview

Learn about forbearance plans available to borrowers experiencing a temporary hardship.

Can I access the website without registration?

If you are a new user to PHHMortgage.com, you should go through the registration steps first to access your account. The registration is one-time process. Once you are registered, you can log in every time using the credentials created while registration. Click here to get started with registering your account today.

I entered the wrong verification code multiple times and my account might be locked. How do I unlock

Multiple incorrect login attempts may lock your account. Click here to log in - and choose 'Forgot password.' Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email address on file. Log in using the temporary password and existing username. On the next 'Change Password' page - input the temporary password as the 'Old password' and create a new password with below requirements: - Must...

The website is not allowing me to log in, what can I do?

First, make sure that you are registered on website.  If registered, be sure you are entering the credentials correctly with case sensitivity and no extra spaces before/after the username or password. If you are still not able to log in, then try resetting username and password by following these steps:To recover the username:Go to the login page, then choose 'Forgot Username.' Provide the Social Security Number and the registered email address. You will receive your username...

When I am trying to register, I have received the error message - ‘An account already exists’

If you receive the error message- "There is an account already created", then an online account has already been created for your mortgage. If you are not able to log in with existing credentials, you should try resetting password/username as follows:  To recover the username:On the login page, click on 'Forgot Username.' Provide the Social Security Number and the registered email address. The User will receive their username through the email address...

If I have a HELOC account will PHH Mortgage pay my insurance and taxes?

Generally, a Home Equity Line of Credit (HELOC) account does not maintain an escrow account for the regular payment of taxes or insurance. In the event you do not pay your homeowner's insurance premium (or flood insurance if you are in a required flood zone) or property taxes, we will advance the funds to protect our secured interest in the property. The full advance will be billed in the next monthly payment due.

CCPA Form

What should I do if I change my bank account?

To update your bank account, we must receive the new bank information three business days before the next scheduled draft date. We will process your request and notify you in writing with the effective date of the change. Payments will continue to be withdrawn from your old account until that date. For instructions to update your bank account, find your program below: Once-a-month or biweekly payments: Please update your information by visiting the Payment section of this website and...

Find Your Account Number

Newly Transferred to PHH Mortgage? Find your new account number.

Find Your New Account Number