If you have filed a hazard claim and received a loss draft check, please contact our Loss Draft Department directly at 1-888-882-1815. They are available Monday through Friday from 8:00 am to 9:00 pm and Saturday from 8:00 am to 5:00 pm, ET.
READ MORENo; PHH Mortgage must be listed on all loss draft checks.
READ MORETo view the mortgagee clause, visit MyCoverageInfo.comand enter your account details in the search box.
READ MOREIf you have specific questions about your renewal, speak to your insurance agent or company directly. Click here to read about recent changes.
READ MOREIf your account is escrowed for property taxes, your monthly mortgage payment will include funds to pay the taxes. We hold these funds in an escrow account and pay your property taxes when they are due. If your account is not escrowed for property taxes, you are responsible for paying the taxes by the due date.
READ MORETo find your property tax amount, log in to your account on PHHMortgage.com. The My Loan tile shows upcoming tax disbursements under "Taxes and Insurance." You can also see past tax disbursements in the "Payment History" section. If you are not registered on PHHMortgage.com, you can find the property tax amount on your most recent escrow analysis, or you can contact your local tax authority.
READ MOREThe taxing authority provides the amount of taxes to pay.
READ MOREWe pay the taxes the month they are due based on the due date established by the local tax authority.
READ MOREIf your taxing authority offers a discount, we will pay the discount amount. Otherwise, we will pay the taxes by the due date provided by your taxing authority.
READ MOREYou may receive a tax bill from the taxing authority for your records even if the account is escrowed for taxes. We also receive this tax information directly from our tax monitoring vendor. If you receive a tax bill that says your taxes are delinquent or that you have been charged a penalty, please send the bill to us immediately using one of the following methods: Email: CustomerCare@MortgageFamily.com Fax: 1-561-682-8880 Mail: PHH Mortgage Attn: Tax...
READ MORE