Mortgage Library

Contact your provider to update the payee information and include your new PHH Mortgage account number. You can find your account number online if you have a registered account. You can also find it in the Servicing Transfer Notice and the first monthly statement.

Payee Information:
PHH Mortgage
P.O. Box 94087
Palatine, IL 60094-4087

Refer to your Servicing Transfer Notice to find out whether your automatic payments will continue. You can also confirm by registering an online account and checking the payment details online.

We offer several ways to make your mortgage payment. Check out ways to pay and select the one that’s right for you. 

Your escrow account will automatically transfer to us and we’ll continue to make your tax and insurance payments on time.

Payments made to your prior servicer on or after the transfer date will be forwarded to us and we’ll credit your account. It may take a few days to receive and apply the payment, but don’t worry, we won’t charge late fees or submit negative credit report during the first 60 days following the transfer date.

When a mortgage transfers, it means there will be a new servicer managing your mortgage. PHH Mortgage is now the servicer of your mortgage. We’ll take care of your servicing needs including payments, mortgage questions and support.

For about a week after the transfer date, you may not be able to access your mortgage account. During this time, we’re verifying account information from your prior servicer and updating our systems. Once this is done, you can register online, and our automated phone system will recognize your account number too.

It’s common in the mortgage industry for mortgages to transfer between servicers for a variety of business reasons. Your mortgage transfer is not a reflection on you, and we’re delighted to be your new servicer.