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What should I do if I change my bank account?

To update your bank account, we must receive the new bank information three business days before the next scheduled draft date. We will process your request and notify you in writing with the effective date of the change. Payments will continue to be withdrawn from your old account until that date.

For instructions to update your bank account, find your program below:

  • Once-a-month or biweekly payments: Please update your information by visiting the Payment section of this website and selecting the Edit Enrollment link under Autopay or call our Customer Care Center at 1-800-449-8767.
  • For twice-a-month payments: Call our Customer Care Center at 1-800-449-8767. You can also notify us in writing by fax or mail.
For information on cancelling your Autopay, find your program below:
  • You can cancel once-a-month or biweekly payments through our website at any time. Visit the Payment section and select the Autopay link or call our Customer Care Department at 1-800-449-8767. 
  • You can cancel twice-a-month payments up to three business days before the draft date by calling our Customer Care Department at 1-800-449-8767.

Fax: 
1-856-917-8322
Attention: ACH Department
 
Mail:
PHH Mortgage
Mail Stop SV61
Attn: ACH Department
1661 Worthington Road, Suite 100
West Palm Beach, FL 33409