First, make sure that you are registered on website. If registered, be sure you are entering the credentials correctly with case sensitivity and no extra spaces before/after the username or password.
If you are still not able to log in, then try resetting username and password by following these steps:
To recover the username:
Go to the login page, then choose 'Forgot Username.' Provide the Social Security Number and the registered email address. You will receive your username through the email address on file.
To reset the password:
Go to the login page, then choose 'Forgot password.' Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email address on file. Log in using the temporary password and existing username. On the next 'Change Password' page - input the temporary password as the 'Old password' and create a new password with below requirements:
- Must be 8 to 30 characters
- Must use upper- and lower-case letters
- Must include at least one number
- Must include at least one of the following special characters (!#$%()^*@!)
- Must not include username